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Outcome CV™ Case Study

Background Information
Outcome CV™ was developed by specialists from Syska Hennessy Group’s Commissioning Team along with Validation Team experts from BioMetics, Inc.

Outcome CV was created based on the findings of a tremendous research project in which companies were studied to determine where their true challenges lie. One of those challenges has been the confusion that surrounds start-up style commissioning and true commissioning. While commissioning is an integral part of utilizing the building support systems and process systems, it is traditionally wedged between the end of construction and beginning of validation. As a result, any commissioning that is performed does not support validation. Many firms are using in-house commissioning teams who have limited experience. Consequently, a myriad of problems are uncovered during validation, further delaying and complicating this important process. Costs skyrocket and put pressure on an already strained budget. These costly delays also affect a product’s speed to market and take away from valuable patent time.

Case Study
Syska Hennessy Group and Biometics, Inc., give an example of an East Coast Pharmaceutical Manufacturing Facility who uncovered various problems in the validation processes, which led to an untimely completion and a huge loss in revenue.

According to Shaun McCormack of BioMetics, Inc., many problems were discovered in the validation process:

  • The commissioning reports were incomplete. This resulted in voids in the documentation due to an incomplete or missing review. There was no attention to detail, which made the reports useless for validation.
  • The systems were not operating properly. The original commissioning plan was too simplified and did not relate to actual use and validation of equipment.
  • The systems were not operating according to original specs.
  • Protocol generation was delayed because of improper documents. Turnover binders, cut sheets and test reports were done generically without any customization for equipment use. The equipment, instead of running correctly, was barely running.
  • There was continuous retesting to complete validation. Due to the issues above that were found during initial testing, the work to fix the issues, retesting after documentation and work completed, caused major overruns on time and money.

“You would be amazed how often this is the scenario we run into on a validation project,” added McCormack.

Traditional approach is flawed...

Paul Liesman of Syska Hennessy Group says all of these issues could have been uncovered during the commissioning process and resolved prior to validation. The result in this case was an extension of 20 months to complete validation of this facility. The validation cost originally budgeted at approximately $800,000 escalated to $2.4 million. Then there’s the consideration of loss of product revenue estimated to be about $16 million, and valuable patent time running out on this drug. The additional actions required to make commissioning relevant for validation are relatively modest. If properly planned, commissioning can assure an easier and more productive validation cycle.

Leisman also noted the following:

With today’s complex design and construction projects, most owners are recognizing the value of a rigorous commissioning program. The additional complexities and critical requirements present in pharmaceutical manufacturing facilities make commissioning a much more required phase to most projects. Experienced commissioning providers will understand the exact technical and procedural items to add to normal commissioning procedures that will integrate with the validation activity. This integrated approach of commissioning/validation will yield a significantly shorter facility construction project where speed to market is the key goal.

“Based on our industry experience, we have developed Outcome CV™ which resolves the technical and coordination issues which cause projects to become delayed and over budget,” said Liesman.

The chart below clearly shows the cost overruns in this case. The black indicates the budgeted validation costs. The red indicates the amount over budget from original estimates.

How much does a flawed process cost?


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