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Our client, serving one out of every three households in America
is your banking customer. They process more than 37 million checks
every 24 hours and have a network of 14,000 ATMs the largest in
the U.S. that is accessed almost 3 million times daily.
Syska Hennessy Group began work with this client the way good
things often begin when something goes wrong. A chiller malfunction
forced a costly outage at a major data center and the company asked
why. Our investigation revealed a simple but staggering explanation.
An operational engineer had made an honest mistake. He didn't understand
the chiller's control panel. We created an operations manual and
trained the on-site technical staff to prevent the preventable.
That one event has led to an expanded array of responsibilities
that redefines the client-consultant relationship.
Working as an integrated team with the bank's corporate real estate
staff, we maintain, on a 24/7 basis, dozens of Tier 1 operating
centers - about 100,000 square feet each in size - worldwide. Moving
beyond the scope of conventional consulting engineering, we assist
in site selection and provide facility management, engineering,
and manpower training and evaluation. The client relies on us to
estimate internal funding needs and forecast future upgrades. We
provide design build services on second-tier facilities. Functioning
as the bank's eyes and ears on reliability, we share the zeal for
the mission and the pride of success. In a business where minutes
are worth millions, our results are invisible, yet incalculable
providing a record number of day’s of zero downtime.
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