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Confidential Financial Client

Georgia Aquarium

Turner Entertainment Group

Teachers Insurance and Annuity Association

Teachers Insurance and Annuity Association College Retirement Equities Fund (TIAA-CREF), Southern Service Data Center
Charlotte, North Carolina
Exterior view of the TIAA-CREF underconstruction

Teachers Insurance and Annuity Association College Retirement Equities Fund (TIAA-CREF New York, NY), one of the largest and most respected financial service providers in the world, contracted Syska Hennessy Group to program, design and oversee the construction of a corporate data center to serve the entire company. This ground-up project was designed to become TIAA-CREF’s national data center to support their business needs and the relocation of approximately 4,000 employees to Charlotte, NC.

As the Program Manager for this level 9 (highly reliable) data center, our team took the lead role to provide a full-scope of services that included: consulting, engineering design, architecture, construction administration and facility operations consulting. The new 75,000 square foot facility, which includes a raised floor data processing area of 30,000 square feet, was designed to have zero downtime. Adjacent to the data center, Syska designed a Network Operation Center.

As a part of our design approach, Syska Hennessy Group developed a strategy for on-going analysis of the data center. Computational Fluid Dynamics (CFD) was used during design and construction as a tool in evaluating and validating CRAC unit locations, perforated tile locations, airflow and pressure rates in order to employ proper airflow for the new data center. With this tool, we are able to better evaluate and recommend optimal placement of perforated tiles and equipment. This evaluation also includes analyzing the existing and the new equipment racks for proper inlet temperatures and airflow rates to adequately cool the data center and its equipment.

With this facility having such a high level of reliability, the systems needed to be tested to ensure proper operation. Working with the Client, Syska Hennessy Group developed a three-phase commissioning plan.

  • Design Phase Commissioning: Commissions the Design Criteria
  • Construction Phase Commissioning: Commissions the Systems and Equipment
  • O&M Transition Phase Commissioning: Commissions the People and Processes

Our dedicated Commissioning Team, separate from our design team, reviewed the design criteria and provided recommendations not only to operability issues but to reliability and maintainability issues as well. We developed start-up and acceptance test procedures for each individual piece of equipment included in the scope and provided integrated systems testing of the base building HVAC, computer room AC units, critical electrical distribution systems, emergency power generator, UPS, Building Management Systems, Fire Alarm, Fire Suppression, and Security.

Prior to building occupancy, the team developed an O&M Transition Phase Commissioning plan which not only ensured that the people were properly trained to operate the equipment, but also that they have the proper documentation and tools (e.g.: Computerized Maintenance Management System, Systems Operations and Maintenance Manuals, etc.) to operate and maintain the facility and its systems.

As TIAA-CREF’s business grows and their data center is further populated, Syska continues to help manage and maintain the facility. We are currently providing ongoing engineering support as a prime consultant.



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